FAQs for New Rider
- Do I need a Fast Charger?Scooter Charging Guide: Standard vs Fast Charger Do I need a fast charger for my scooter? The fast charger serves as a valuable option, especially for quick, emergency charges. However, it's not an absolute necessity. What charging practices should I follow? Charge your scooter when it reaches approximately 25-50% battery capacity Avoid complete battery depletion Follow regular charging practices using the standard charger provided Why is maintaining proper battery levels important? Charging yo…Read more
- Do your scooters come with a charger?Yup! All our scooters come with the appropriate charger in the box when you order. If you require an extra charger, you can purchase them on our website: Canadian Store US StoreRead more
- Warranty and RegistrationHow to Check Your Scooter Warranty and Registration Status Overview This article explains how your scooter warranty and registration work, and guides you through the steps to verify your warranty status using the app. By following these instructions, you’ll know whether your scooter is covered and how to check your warranty details. Before You Begin Make sure you have access to the Apollo App Ensure your scooter is connected to the app. Understanding Warranty Start Dates Your warranty begins ba…Read more
- Which scooter is right for me?Help Center Article: Which Apollo Scooter is Right for Me? Choosing the right electric scooter from the Apollo lineup depends on your needs, preferences, and riding environment. Here's a comprehensive guide to help you select the perfect model for your lifestyle: Understanding Your Needs Commuting: Daily travel to work, public transit, quick errands. Weekend Fun: Recreational rides, parks, scenic routes. Performance: Seeking speed, power, adventure. Portability: Easy to fold, carry, or transpor…Read more
- How long do Apollo scooters last for?Understanding the Lifespan of Apollo Scooters The lifespan of Apollo scooters depends on various factors that influence the durability and longevity of their components. Here's an integrated guide on what affects the lifespan, including specific component estimates and influencing factors: How does usage intensity affect the lifespan of my scooter? The frequency and intensity of use can impact the overall lifespan of an e-scooter. If an e-scooter is subjected to heavy usage, such as daily long-…Read more
- Life Expectancy (Tires, Battery, Scooter)Tires: 1000km Battery: 2-5 years depending on usage and maintenance. Scooter: 2-5 years depending on usage and maintenance. The life expectancy of an electric scooter, commonly known as an e-scooter, can be influenced by several factors. Here are some key factors that can dictate an e-scooter's life expectancy: Build Quality: Higher-quality materials lead to greater durability. Usage Intensity: Frequent or rough use shortens lifespan. Maintenance: Regular care extends longevity. Battery Life: P…Read more
- Apollo Scooters Adjustable and Fixed Position HeadlightsWhich scooters have adjustable and fixed position headlights Adjustable: Apollo City 2024 Apollo Phantom 2.0 Apollo Explore 2.0 Fixed: Apollo Go Apollo ProRead more
- Apollo Phantom 2.0 FAQApollo Phantom 2.0 Frequently Asked Questions: Can the deck lights be turned off? Yes, press the mode button twice quickly to turn off the deck lights. Can the headlight be turned on while the deck light is off? Yes, the headlight can stay on while the deck light is off, and vice versa. Why there's no location found using Apple Find My? No nearby Apple devices: Find My relies on passing iPhones/iPads/Macs to detect and relay the scooter's Bluetooth signal; in low-traffic areas (e.g., garages, r…Read more
- Apollo Go FAQApollo Go Frequently Asked Questions: Can the headlight on the Go be adjusted? No, the headlight on the Go is fixed and cannot be adjusted.Read more
- General Scooter FAQCan two riders ride the scooter? No, for safety reasons, scooters should only be ridden by one rider.Read more
- How To Adjust the Angle Of The HeadlightTo adjust the headlight angle, loosen the securing screw with a 2.5mm Allen/hex key. Slightly loosen it and reposition the headlight as desired. Headlight adjustments are available only on select models. See the full list below: Apollo Scooters Adjustable and Fixed Position HeadlightsRead more
- How to Find Your Scooter's Serial NumberYour scooter's serial number is a unique identifier needed for warranty claims, support tickets, theft reports, and recall verification. You can locate it directly on the scooter, in the Apollo app, or on the original packaging. Method 1: Check Underneath the Scooter The serial number is typically printed on a sticker or engraved on the scooter's frame. Follow these steps: Turn off the scooter and place it on a stable surface. Carefully flip the scooter over or tilt it to inspect the underside …Read more
- My Scooter’s Screen Looks ScratchedIf you’ve just unboxed your new Apollo scooter and noticed that the screen appears scratched or scuffed, don’t worry — this is completely normal. What may look like scratches are actually marks on a protective film applied to the display during manufacturing to prevent damage during shipping. Why It Looks Scratched There are two reasons it might look like your display itself is scratched: Precisely cut film: The protective layer is cut to fit the screen perfectly, making it look like part of th…Read more
- Apollo Scooter and E-bike Kids LineupWe are developing a dedicated kids lineup to give younger riders their own way to join the ride, alongside the 2026 scooter and e‑bike range. This article outlines the vision, what to expect, and the planned availability. What We’re Planning Apollo’s kids lineup is designed as a small, self-contained category within the broader Apollo ecosystem: A kids electric bike: compact, approachable, and speed-limited for younger riders. A kids scooter: a scaled-down kick-style electric scooter sized for …Read more
- Safe Operating Temperature for MotorsWhat is a safe operating temperature? Most electric‑scooter motors are designed to run warm, and on Apollo scooters a motor temperature of up to about 75 °C is still considered normal during regular riding. At this temperature the motor may feel hot to the touch but is still operating within expected limits and should not cause damage under typical use. Pushing the scooter hard, climbing steep hills, or riding for long periods will naturally push the motor temperature higher. Occasional reading…Read more
- Do I need to do any brake adjustments out of the box?Brake Calibration for Electric Scooters Do I need to do any brake adjustments out of the box? The brakes should already be adjustments, but we always recommend that you give them a quick check, to make sure they work flawlessly! Brake adjustment is also part of the regular maintenance of an electric scooter. Refer to the setup guides on our YouTube channel for how to calibrate the brakes! Additional Information Refer to the setup guides on our YouTube channel for how to calibrate the brakes! Squ…Read more
- How to Factory Reset Your Scooter Settings via the AppA factory reset puts your scooter's main settings back to their defaults. It is useful when your settings are in a bad state, and before you sell or lend the scooter. How to do it Connect to your scooter in the Apollo app. The reset needs a live connection. Open Scooter Details and tap "Reset to Factory Defaults". Tap Reset to confirm, and keep the scooter on and close to your phone. Wait for "Factory Reset Complete", then tap Done. What it changes The scooter PIN goes back to 888888 if you are…Read more
- Understanding the Apollo Scooter PIN Sharing ProcessEvery Apollo scooter has a 6-digit PIN stored on the scooter itself. The registered owner is never asked for it. Anyone else connecting to the scooter is, which is how an owner lends the scooter to someone and how a scooter stays protected if it is lost or sold. Lending your scooter Share your PIN with the person you want to ride it. You can see it in the app under Scooter Details, Security & Ownership, PIN. Changing the PIN stops them from connecting again. Selling or giving away your scooter U…Read more
- How to Activate Ludo Mode on the Apollo GoMost newer Apollo Go models come with Ludo Mode built in. Some earlier production units may not have it unless they receive a firmware update. If you don’t see the Ludo option in your settings or having issues using the following guide, reach out to support to confirm whether your scooter is compatible. Step 1: Enable Ludo Mode in the App Open the Apollo App . Connect to your scooter. Tap the gear chip on the speedometer. Choose LUDO , confirm Enable LUDO mode and tap Apply . This enables the f…Read more
- Apollo Phantom 2.0 – Light Intensity Behavior Explained (flickering or dimming)On the Apollo Phantom 2.0, moderate, periodic changes in headlight (lightbox) intensity are normal: the system automatically adjusts the lightbox intensity to manage heat and electrical frequency and to protect the lightbox from overheating. Occasional, moderate changes mean the system is working as designed. What is expected Slight changes in headlight intensity, most noticeable while the scooter is stationary. Brightness may drop by about 20% and then return to normal. The adjustment can repe…Read more
- Understanding MACH ControllerOur MACH controller is the heart of what makes our electric scooters stand out—it's the brain powering smoother rides, smarter features, and unmatched efficiency. We engineered it from the ground up to transform everyday commuting into thrilling, reliable adventures. What Makes Our MACH Controller Special? We designed the MACH controller as a proprietary powerhouse that manages power flow, throttle precision, and regen braking with pinpoint accuracy. Unlike generic controllers, ours integrates…Read more
- How can I go faster? Scooter not reaching its advertised top speedA new scooter is speed limited at first to meet most local regulations. The limit is adjustable in the app: the rider is prompted to set it at the first connection and can change it any time later. First compare with the scooter's rated top speed The speed the app lets the rider set can be higher than the scooter's rated top speed. A scooter that reaches its rated top speed on flat ground is working as it should, even when the app shows a higher number, and no setting makes it go faster. The ra…Read more
- Understanding Regenerative (Regen) BrakingWhat is regenerative braking? Regenerative braking (or regen braking ) converts kinetic energy — the energy created by your scooter’s movement — into electrical energy. This process allows your scooter to recover some of the energy that would otherwise be lost when braking to slow down. How does regenerative braking compare to mechanical brakes? A mechanical brake system (also known as friction brakes) converts kinetic energy into heat through friction. This method is effective but energy-ineff…Read more
- Weight Limits & Rider GuidanceUnderstanding Apollo scooter weight limits and rider guidance Every Apollo scooter has a maximum load. It includes the rider plus anything they carry: a backpack, groceries, equipment. Current models Model Max load Scooter weight Apollo Dash 220 lbs (100 kg) 43 lbs Apollo Go 265 lbs (120 kg) 49 lbs Apollo Go Stellar 265 lbs (120 kg) 55 lbs Apollo City 2.0 265 lbs (120 kg) 72 lbs Apollo City Stellar 265 lbs (120 kg) 83 lbs Apollo Explore 2.0 265 lbs (120 kg) 60 lbs Apollo Phantom 2.0 (52V) 330 l…Read more
- What's included with your Apollo scooter (what comes in the box)Every new Apollo scooter comes with: The scooter A charger and cable (the standard charger; a fast charger, where one exists for the model, is sold separately) The manual, with assembly and safety instructions A hex (Allen) key or basic tool for the initial set-up A screw kit: labeled screws for assembly and later repairs Depending on the model and production date, the box may also hold a button and function sheet, a QR code to download the Apollo app, a Quad Lock sticker, a silica gel bag, and…Read more
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