Privacy policy

Last Updated: October 15, 2025

Introduction

At Apollo Scooters, your privacy is important to us. Apollo Imports Inc. and its Australian affiliate, Apollo Scooters Australia Pty Ltd (“Apollo,” "we," or "our"), provide their products and related user accounts and applications to their users (“Users”).

For casual visitors to our websites, we do not require that you share any personal information with us. This notice (the “Privacy Policy”) sets out our privacy practices with respect to the collection, use, and disclosure of personal information either provided by Users through our website(s) (the “Website”), or when acquiring our products (the “Products”) and/or for user accounts or applications as part of our services (the “Services”).

If a visitor to our website provides personal information to us through our Website for any information request, that information will also be subject to this Privacy Policy.

Our Website may contain links that take you to the websites of third parties. This Privacy Policy does not extend to the data collection practices of third parties and Apollo does not assume any responsibility for the privacy practices, policies, or actions of third parties. You should read the individual privacy policies and/or legal notices of such websites and make an informed decision as to whether or not you wish to use those websites based on their privacy practices.

This Privacy Policy complies with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). 

Personal Data (Personal Information)

Personal information has the meaning set forth in applicable data privacy laws and generally means information about an identifiable individual, recorded in any form.

When a User creates a user account through our Website or places orders for our Products or Services, you may be asked to provide and disclose, on a voluntary basis (and therefore with your consent), your name, e-mail address, mailing address, telephone number, payment information (e.g., credit card information), and other similar contact and payment information.

Visitors of this Website may provide and disclose personal information to us when using certain features of our Website, including our ordering and contact forms. The personal information Apollo processes for providing such features is limited to what is required to process our customers’, potential customers’, and visitors’ orders and other requests.

We may collect the following information:

• IP address

• Cookie ID

• Use and browser information

• Content you interact with on our Website
  
  

If you request marketing information or order our Products or our Services, we will also collect your:

• First Name

• Last Name

• Phone Number

• Email Address

• Billing Address

• Shipping Address

We may also collect non-personal and/or anonymous information which we reserve the right to use for any purpose, including in aggregate form. For example, we may collect system-related information for system administration purposes, to help diagnose problems, to monitor traffic patterns, to determine which Website content is used most frequently, and to assess our Website usage.

Where lawful and practicable, you may choose to interact with us anonymously or using a pseudonym (APP 2).

Processing and Purpose of Use

Apollo processes your personal information in order to provide you with the requested Products and Services or enable you to use certain features of the Website.

Apollo does not sell or make commercially available any personal information that you provide through our Website or which we collect in connection with orders for our Products or Services.

Your personal information may be used to:

• Process and fulfill your orders;

• Create and manage your customer account;

• Communicate with you regarding your purchases or inquiries;

• Improve our Products, Services, and Website;

• Send marketing information (where permitted); and

• Comply with our legal obligations.
  
  

Disclosure of Personal Data

If you submit an inquiry or order through our Website, any personal information you provide will only be used by employees, representatives, or agents of Apollo, our affiliates, or our Third-Party Providers who need access to it to respond to your inquiry or order, provide the requested Products and Services, administer your account (including cloud storage), or for permitted marketing purposes.

We use certain third-party service providers (“Third-Party Providers”) to provide certain Services on our behalf (e.g., our data host provider, logistics, or software related to our Products). We require our Third-Party Providers to contractually agree to comply with applicable laws, including data protection laws.

Cross-Border Transfers (APP 8): We may disclose personal information to our parent company in Canada or to other third-party providers located in Canada, the United States, or other countries. Where personal information is transferred outside Australia, Apollo takes reasonable steps to ensure that those recipients handle your information in accordance with the Australian Privacy Principles.

Lawful Basis for Collection and Use

Apollo collects User information to provide our Products or Services, including:

• Setting up a user account;

• Verifying your identity;

• Communicating with you;

• Providing customer service;

• Shipping and servicing the product.

We also use personal information to conduct our business and pursue our legitimate interests, in particular:

• Sending helpful product information;

• Contacting Users for application research;

• Customizing our Products and Services;

• Monitoring use of our Website and Services;

• Responding to complaints or inquiries;

• Using personal information as necessary in connection with legal compliance, regulatory, or investigative purposes.

Relying on Your Consent

Where you give us consent:

• We will send you direct marketing in relation to our Products or Services, or those provided by our affiliates and selected partners.

• We may place cookies or use similar technologies as outlined below under “Third Party Pixels and Cookies.”

• On other occasions where we ask you for consent, we will use your personal information for the purpose explained at that time.

Direct Marketing (APP 7): You may opt out of marketing communications at any time by clicking “unsubscribe” in the email or by contacting us at support@apolloscooters.au.

For Purposes Required by Law

We may use or disclose personal information as necessary to respond to lawful requests by government or law enforcement authorities, to comply with legal obligations, or to protect anyone’s vital interests.
Disclosure will always be in accordance with applicable data protection laws.

Protection of Personal Information

Apollo is committed to ensuring that your personal information is stored securely and only accessible by authorized persons. We implement appropriate technical and organizational measures to protect your information from misuse, interference, loss, or unauthorized access.

Data Breach Notification (NDB Scheme): If Apollo becomes aware of a data breach that is likely to cause serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) as required by law.

Storage Duration

Apollo seeks to only store your personal data for the duration necessary for providing you with the requested Products and Services or features of the Website and in a manner permitted by applicable laws. We will comply with applicable data protection laws for as long as we retain your personal data.

Rights of Individuals (Access and Correction)

You have the right to:

• Request access to the personal information we hold about you;

• Request correction if the information is inaccurate, incomplete, or out of date; and

• Withdraw your consent at any time, subject to legal obligations.

We will respond to requests for access or correction within a reasonable period, typically within 30 days, in accordance with APP 12 and 13. If you are unsatisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

Third Party Pixels and Cookies

When you visit our Website, log in to your User account, or open an email from us, we or our Third-Party Providers may use tracking technologies such as cookies, ad beacons, and similar tools to understand usage and improve our marketing.

You may opt out of receiving advertising by clicking the unsubscribe link in emails or by visiting https://app.retention.com/optout. You can also adjust your browser settings to block or delete cookies; however, some Website features may not function properly.

Contact and Further Information

Apollo Scooters Australia Pty Ltd
PO Box Q301, Queen Victoria Building NSW 1230, Australia
Email: support@apolloscooters.au

If you have any comments, questions, or complaints regarding this Privacy Policy or our data handling practices, please contact us using the above details.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC). 

General Information

Apollo reserves the right to amend this Privacy Policy from time to time. Updates will be posted on our Website and take effect when published. We encourage you to review this Policy regularly.