App Integration & Functionality

How to use the Apollo app, feature guides, and tips on app connectivity with your scooter.

• App Troubleshooting4 articles

• How to Download & Install the Apollo Scooters AppHow to Download & Install the Apollo Scooters App Overview This guide explains how you can download and install the Apollo Scooters app on your iOS or Android device. The Apollo Scooters app lets you manage your scooter, track rides, and access support features right from your phone. Before You Begin You need a compatible iOS or Android device. An internet connection is required. Steps For iOS (iPhone) Open the App Store on your iPhone. Search for "Apollo Scooters" in the App Store. Alternative…Read more
• How to Check App Versions on iOS and Android DevicesHow to Check App Versions on iOS and Android Devices Overview This guide explains how to check the version number of any installed app on your iOS or Android device. Knowing your app version can help with troubleshooting, ensuring compatibility, and confirming you have the latest features. Before You Begin Ensure your device is powered on and unlocked. Apollo App is installed Steps iOS Devices Open the Settings app on your iPhone, iPad, or iPod Touch. Select General > iPhone Storage. Wait a mom…Read more
• How to Connect Your Apollo Scooter to the Apollo AppLearn how to pair your Apollo scooter with the Apollo App for access to smart features, customization, and enhanced riding experience. Walkthrough Video Instructions: Download the Apollo App Locate the QR code sticker on your scooter’s display or inside your scooter’s manual. Scan the QR code to go directly to the app download page. The Apollo App is available on both iOS and Android. Open the App & Enable Permissions Launch the Apollo App on your device. Allow location services and Bluetooth w…Read more
• How to Remove a Scooter from the AppThis guide explains how you can remove a scooter from your app. Follow these steps if you want to delete a scooter from your saved list. Go to Settings in your app. Tap on My Scooters. Swipe left on the scooter you wish to remove; a delete button will appear. Tap on the delete button.Read more
• How to Delete a Ride Record in the Apollo App (V4)In the V4 version of the Apollo Scooters app, deleting a recorded ride is simple and quick. This feature allows you to remove inaccurate or unwanted ride data from your history directly within the app. Step-by-Step Instructions Follow these steps to delete a specific ride record: Open the Apollo app and navigate to My Activity (also referred to as Ride History) from the sidebar. Tap on the ride you wish to remove to open its detailed view. Scroll down to the bottom of the ride details page. Tap…Read more
• Connecting Multiple Users to a Scooter with the Apollo AppApollo Scooters allow multiple users to connect to the same scooter using the Apollo app. The registered owner maintains full control, including settings like speed limits and acceleration. This setup ensures secure sharing while prioritizing safety, especially for family members. Connecting Multiple Users Multiple people can pair their phones to one scooter. Users download the Apollo app and attempt to connect to the scooter via Bluetooth. Non-owner users are prompted for the scooter's PIN, wh…Read more
• Enabling Parental ControlsParents or owners can restrict settings for shared users. Access Parental Controls in the app settings to limit top speed, acceleration, and other performance features. This creates a safer ride profile for beginners, children, or guests without altering the owner's full access. Toggle it on before sharing the PIN to enforce limits on connected devices. Step 1. With your scooter connected to our Apollo Scooters app, tap on the "Menu" icon Step 2. Tap on your scooter Step 3. Tap on "Settings" St…Read more
• How to Delete Your Mobile App AccountHow to Delete Your Mobile App Account Overview This guide walks you through the process of deleting your Apollo Scooters mobile app account. ⚠️ Important: This process is ONLY for the mobile app account. If you need to delete your website account (used for online shopping or website access), you must manage that separately through the Apollo Scooters website. Prerequisites Active Apollo Scooters mobile app account Access to the email associated with your app account Latest version of the Apollo…Read more
• How to Record Your Ride in the Apollo AppHow to Record Your Ride in the Apollo App What are the available methods to record my ride? There are 2 ways to record your ride in the Apollo App: • Using guided navigation • Using the direct ride button How do I record using guided navigation? • Start a guided itinerary via the map function • Click "Navigate" to automatically track your ride • Be sure to select "Exit" or "Finish" to save your changes once completed How do I record using the direct ride button? • Connect to the scooter • Click…Read more
• How to Access or Reset Your Scooter PINIf you are the registered owner of your scooter, the Apollo app does not ask you for a PIN. You are only asked for one when the scooter is registered to another Apollo account, or when the app cannot reach Apollo to check. Not sure why you are asked for a PIN? Tap "Why am I asked for a PIN?" under the PIN field. The app tells you which Apollo account the scooter is registered to. If you are the owner You can see your PIN at any time: open the sidebar menu, tap your scooter (or "Switch Scooter" i…Read more
• How to Disengage Park "P" ModeThis article explains how to unlock scooters that are in Park “P” mode, including models that support NFC unlocking like the Phantom 2.0. Park “P” Mode Overview When your scooter is in Park “P” mode, the throttle is disabled and the scooter will not move. Park “P” mode is a security feature. It displays a “P” on the screen and keeps the motors engaged to secure the wheels, as an electronic anti-theft lock for secure parking. The scooter stays powered on to maintain motor braking. On 2023+ model…Read more
• How to Transfer Ownership of Your Scooter (selling or giving it away)If you are selling or giving your Apollo scooter to someone else, transfer ownership yourself in the Apollo app. Support does not need to do it. The new owner needs an Apollo app account first. If they do not have one yet, they create it in the Apollo app, then you follow the same steps. Steps to transfer ownership Open the Apollo app and tap your scooter's name in the sidebar. If you own more than one scooter, tap "Switch Scooter" first. In Scooter Details, scroll down to the Security & Ownersh…Read more
• Apollo Scooter App Compatibility GuideAll Apollo scooters made from 2023 onwards work with the Apollo app. Older models that work with the app Phantom V3, V4 and V4X Air Pro 2021 Older models that do not Explore 2020 and 2021 Light 2020 Phantom V1 and V2, unless the Phantom V3 Upgrade Kit is already installed. That kit was discontinued in 2025, so it can no longer be added. Ghost 2021 and 2022, unless the Ghost 2023 Upgrade Kit is installed. Check the kit's listing on your store to see if it is still available. Any other scooter ma…Read more
• FindMy ResetTo Reset FindMy: Press the MODE button 5 times in sequence (press every 1 second) Headlight may turn off and on during this. On the 6th press , hold the button for 6 seconds To Re-Link FindMy After Reset: Press and hold MODE for 2 seconds to activate FindMy The FindMy pop-up should appear on the rider’s device for pairing Important Notes: In the Apple Find My app, select "Other Item" to see the pairing prompt. If a rider is already linked , they must unlink FindMy before transferring the scoote…Read more
• What should I do if my scooter is stolen? Mark it as stolen in the Apollo appImmediately mark the scooter as "Stolen" in the Apollo app. Once it is marked as stolen, if anyone attempts to connect to the scooter, the owner will be notified with: the email address of the person attempting to connect; the last known location of the scooter; the IP address of the device attempting the connection. The availability of location and IP data depends on the device's specific privacy settings. How to mark the scooter as stolen in the Apollo app: Open the sidebar by tapping the cir…Read more
• How do I replace a lost NFC card on my Apollo scooter?Apollo doesn't sell standalone replacement NFC cards directly, but you can source your own: a tag that matches the specs below will pair with your scooter. This only applies to scooters with an NFC reader. The Apollo Go 2024 has no NFC reader: it is unlocked and managed from the Apollo app. What you'll need A compatible NFC tag (see specs below) The Apollo app Your scooter on hand for pairing Compatible tag specifications When shopping, confirm the listing meets these specs: Frequency: 13.56 MH…Read more
• Why is my scooter not showing or updating in Apple Find My?Apple Find My lets you track your scooter using Apple's network of devices. It works with iPhone only and is available on the Phantom 2.0 and Phantom 2.0 Stellar, Go 2026, Go Stellar, City 2.0, City Stellar and Dash. The Explore 2.0, the Go 2024 and earlier models do not have it. Watch: Apollo Phantom 2.0, Apple Find My Common symptoms Scooter not detected in the Find My app, or shown as offline or lost. Location last updated hours or days ago, or no updates despite the scooter being powered on…Read more
• Why isn't battery temperature showing on my scooter?Some Apollo scooter models do not display battery temperature in the app or on the display. The app only shows it when your scooter's battery reports a reading. Don't worry: it's normal and not a sign of any issue with your scooter. For motor and controller temperatures, see Safe Operating Temperature for Motors.Read more