How do I replace a lost NFC card on my Apollo scooter?

Apollo doesn't sell standalone replacement NFC cards directly, but you can source your own: a tag that matches the specs below will pair with your scooter. This only applies to scooters with an NFC reader. The Apollo Go 2024 has no NFC reader: it is unlocked and managed from the Apollo app.

What you'll need

• A compatible NFC tag (see specs below)

• The Apollo app

• Your scooter on hand for pairing

Compatible tag specifications

When shopping, confirm the listing meets these specs:

• Frequency: 13.56 MHz

• Protocol: ISO/IEC 14443 Type A

• Supported chips: NTAG215 or MIFARE Classic 1K

Form factors to look for

• Key fobs (best for keychains): search "NTAG215 key fob" or "13.56MHz key fob"

• Wallet cards: search "NTAG215 PVC card"

• Stickers (stick to your phone case): search "NTAG215 sticker"

Steps

• Buy a compatible tag: confirm the specs above before checkout.

• Remove the old card: in the Apollo app, open Advanced Settings and tap "Unlink all NFC cards". This removes every card from your scooter, so any card you still have must be added again.

• Add the new tag: make sure the scooter is unlocked and powered on, press the power button 6 times, then scan the tag. Up to 2 cards can be registered at one time.

Tip: an NFC card cannot turn the scooter on. Turn it on with the power button, then tap the card to unlock it.

Troubleshooting

The new tag won't pair: double-check that the frequency and chip type match the specs above. A 125 kHz tag or unsupported chip won't register even though it looks identical. If the specs match, follow NFC Card Not Working or Pairing.