Shipping
- What does my shipping status mean?Shipment Tracking Explained Tracking your package provides real-time updates on its location and estimated delivery. Here's what each status means: Label Created/Shipment Information Sent What it means: Apollo has processed your order and sent the shipping details and billing information to the courier. What to expect: The courier has not yet physically received or scanned the package. Once they have possession and it's moving within their network, this status will update. This typically takes …Read more
- Location-Specific Shipping FAQDo you ship to Canada and the USA? Yes, shipping is available to physical addresses in both Canada and the continental United States (excluding Hawaii, Alaska, and Puerto Rico). PO boxes are not eligible for delivery. Do you ship to New York? New York State: yes, we ship to New York State, New York City included, like any other US address. Standard processing and delivery times apply. Do you ship to Hawaii or Alaska? Apollo does not ship directly to Hawaii or Alaska at this time. However, selec…Read more
- Understanding Our Order Processing ScheduleUnderstanding Our Order Processing Schedule Our warehouses operate efficiently from Monday to Friday to fulfill your orders. This means that orders placed over the weekend will not be processed until the next business day, which is Monday. Weekend Operations : Warehouses are closed for order fulfillment on Saturdays and Sundays. Weekday Processing : Orders are actively processed from Monday to Friday . Holiday Closures : Please note that processing also pauses on public holidays . What This Mea…Read more
- General Shipping FAQUnderstanding Normal Shipping Times In-stock orders are typically processed within 24 to 48 hours, Monday to Friday (except weekends). Orders placed late Friday and on weekends are processed the next business day, Monday. Note: Pre-orders are excluded; shipping updates for pre-orders are sent via separate email. Where do you ship from? Canada : Orders ship Vancouver. West Coast : 2-5 business days Midwest : 3-6 business days East Coast : 3-8 business days USA : Orders ship from Kansas City. Typ…Read more
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