NFC card not working / pairing: What to do?
Last updated November 9, 2026
When an NFC card will not pair or will not unlock the scooter, work through these three steps in order: a controlled reset, then remove and re-pair the cards, then update both the display and the controller firmware.
When this applies
The NFC card does not register when the rider tries to pair it to the scooter.
The scooter does not unlock with the NFC card, whether it used to work or was just set up.
If the scooter will not power on, shows unrelated error codes or looks physically damaged, these steps may not apply: the rider should contact support first.
Step 1: controlled reset
Turn the scooter on normally.
While it is powered on, plug the charger into the scooter, wait a few seconds, then unplug it.
Turn the scooter off, wait a moment, turn it back on, and test the NFC card again.
Step 2: remove and re-pair the NFC cards
Delete or remove the currently paired NFC cards (in the display's card menu, if the model has one).
Add the NFC card again following the pairing instructions on the display or in the user manual. Many NFC issues clear once old pairings are removed and the card is added from scratch.
Step 3: update the firmware
If the rider already tried the reset and re-pairing and the card still fails, have them update the scooter firmware, both the display firmware and the controller firmware, to the latest version. Then restart the scooter and pair and test the NFC card again.