Customers can't fit/tighten the stem to headset screws properly during assembly.

Put all 6 headset screws into their holes and only loosely tighten them before fully tightening any one of them. That is the fix when a customer cannot fit or tighten the screws that hold the headset to the stem, and it avoids damaged screw heads.

Since 2023, Apollo models use 6 screws to secure the headset to the stem. Some customers had trouble installing them, sometimes damaging the screw heads.

Steps

1. Insert all six screws into their holes on the headset stem.

2. Thread each one in loosely, partly but not fully tightened.

3. Once all six are in place, tighten them gradually, alternating between screws, until all are secure.

Installing them loosely first lets the parts align and prevents cross-threading or damaging the screw heads.

A screw head is already damaged

Replace that screw with a new one and follow the sequence above. Apollo already includes a spare of these screws in the toolkit. If the steps do not work, the customer should contact support.